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PlanningPing — Terms of Service

Last updated: 16/6/26

1. Who we are

PlanningPing ("PlanningPing", "we", "us", "our") is a planning-application alerting and intelligence service operated by William Kelsall / Planning Ping, trading as Kelwave (sole trader), based in Alton, United Kingdom. You can contact us at william.kelwave@gmail.com.

These Terms of Service ("Terms") govern your access to and use of the PlanningPing website, dashboard, alerts, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service is intended for use by businesses and professionals ("you", "your", "the Customer"). It is not intended for consumers.

2. What the Service does — and what it does not do

PlanningPing monitors publicly available UK planning-authority portals and notifies you of planning applications matching criteria you select. The Service may also assign indicative relevance scores or categories to applications.

The Service is an alerting and information tool only. It does not provide professional, legal, planning, surveying, or commercial advice. Any scores, categories, or relevance indicators are automated estimates generated for convenience and must not be relied upon as a substitute for your own professional judgement.

You must independently verify all information against the relevant official planning authority before taking any decision or action. Planning data changes, portals are updated on their own schedules, and automated collection can be incomplete, delayed, or inaccurate.

3. No guarantee of accuracy or completeness

We obtain data from third-party planning-authority sources that we do not control. We do not warrant that the Service will:

  • capture every relevant planning application;
  • be free from errors, omissions, delays, or inaccuracies;
  • correctly score, categorise, or prioritise any application; or
  • be available without interruption.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties, conditions, and representations not expressly stated in these Terms, whether express or implied.

4. Your responsibilities

You agree to:

  • provide accurate account information and keep it up to date;
  • keep your login credentials secure and not share access except with your own staff;
  • use the Service only for lawful business purposes;
  • independently verify any information before relying on it; and
  • not use the Service in any way that breaches these Terms or any applicable law.

5. Acceptable use

You must not:

  • resell, redistribute, or sublicense the Service or its data without our written permission;
  • scrape, copy, or systematically extract data from the Service itself by automated means;
  • attempt to gain unauthorised access to, interfere with, or disrupt the Service or its infrastructure;
  • reverse engineer or attempt to derive the source code of the Service except to the extent this restriction is prohibited by law; or
  • use the Service to build or train a competing product.

We may suspend or terminate your access if you breach this section.

6. Beta service

The Service is currently provided as a free beta. During the beta:

  • the Service may change, be withdrawn, or contain bugs or incomplete features;
  • we may modify or discontinue features at any time without notice; and
  • no fees are payable unless and until you agree to a paid plan.

We will give you reasonable notice before introducing paid plans, and you will not be charged without first agreeing to paid terms.

7. Fees (future paid plans)

When paid plans are introduced, pricing, billing, and payment terms will be set out at sign-up or in a separate order. This section will be updated at that time. Nothing in these Terms obliges you to take a paid plan.

8. Intellectual property

We (or our licensors) own all intellectual property rights in the Service, including the software, dashboard, scoring logic, branding, and content we create. These Terms do not transfer any of those rights to you. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription or beta access.

Underlying planning data originates from public planning authorities and remains subject to their terms and any applicable rights.

9. Limitation of liability

Please read this section carefully — it limits our liability to you.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited or excluded by law.

Subject to the paragraph above, and to the fullest extent permitted by law:

  • we will not be liable to you for any indirect, consequential, or special loss; and
  • we will not be liable for any loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of opportunity, loss of goodwill, or loss arising from missed, delayed, inaccurate, or incomplete planning information, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable.

Our total aggregate liability to you arising out of or in connection with the Service, in any 12-month period, whether in contract, tort (including negligence), or otherwise, is limited to the greater of (a) the total fees you paid us for the Service in that 12-month period, or (b) £100.

You acknowledge that the Service is an information tool, that decisions about bidding, tendering, or pursuing work are yours alone, and that the fees (including £0 during beta) reflect this allocation of risk.

10. Indemnity

You agree to indemnify us against any claims, losses, or costs arising from your misuse of the Service or your breach of these Terms.

11. Data protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. Each party will comply with applicable UK data protection law in relation to personal data processed under these Terms.

12. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. On termination, your licence to use the Service ends. Sections that by their nature should survive termination (including Limitation of Liability, Intellectual Property, and Indemnity) will survive.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice (for example, by email or an in-Service notice). Continued use after changes take effect means you accept the updated Terms.

14. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. General

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our consent. These Terms are the entire agreement between us regarding the Service.

Contact: william.kelwave@gmail.com